Refund and Dispute Policy

Use the order page promptly if an item does not arrive, arrives damaged, is materially different from its listing, appears counterfeit, or the wrong item was sent. Include a clear explanation, photos, packaging, tracking, and other evidence.

The seller may respond, request evidence, approve a refund, or propose another resolution. Decktro may review the listing, messages, tracking, payment records, prior reports, and evidence, but does not promise a particular outcome.

Normal wear or condition details that were accurately disclosed, buyer remorse, grading disagreement without misrepresentation, or damage caused after delivery may not qualify. Mandatory consumer rights still apply.

Do not return an item until return instructions are documented in the order. Use tracked shipping, retain the receipt, and return the same item in the received condition unless instructed otherwise.

Approved refunds are submitted through Stripe to the original payment method. Bank processing time varies. Original or return shipping may be deducted where permitted and appropriate to the cause of the return. Connected seller proceeds and Decktro's fee may be reversed.

Contact the seller and use Decktro's order tools before filing a chargeback when reasonably possible. Duplicate recovery, false claims, evidence manipulation, return substitution, or refund abuse can result in account restrictions and recovery action. Stripe and the issuing bank control the final chargeback process.

TradeHub users exchange cards at their own shipping risk. Keep the agreement, addresses, tracking, photos, and receipt confirmations on-platform. Report non-shipment, substitution, counterfeits, or abuse immediately; Decktro may restrict an account but cannot reverse a payment that did not occur through Decktro.

Open the issue from the order page whenever possible. If that is unavailable, contact bryanxu111@gmail.com or use the Contact page with the order identifier. Do not send full card numbers or passwords.