Refunds

Buyer protection and dispute basics

Decktro keeps refund and dispute requests attached to the order so buyers, sellers, and admins can review the same payment, shipping, tracking, photos, and resolution history.

When to open an issue

  • The card or sealed product arrives damaged beyond what the listing disclosed.
  • The item does not match the listing title, photos, grade, condition notes, or agreed offer details.
  • Tracking shows a delivery problem, the package is missing, or the order has not arrived after a reasonable carrier window.
  • The buyer has a good-faith counterfeit, fake, resealed, or altered-item concern.

How review works

  1. 1Open the paid order and choose refund or dispute.
  2. 2Describe the issue clearly and include photos, tracking context, packaging details, or other evidence in the order record.
  3. 3The seller reviews the request and can approve a refund, resolve the issue with a note, or decline with an explanation.
  4. 4Decktro admins may review unresolved issues, counterfeit reports, repeat abuse, or cases where platform safety is involved.

Evidence helps everyone

Buyers should open issues as soon as they notice a problem. Keep the packaging, take clear photos of the card, slab, seal, mailer, and damage, and avoid confirming receipt until the card has been inspected.

Sellers should respond from the order page, keep tracking and packaging details available, and use the resolution note to explain any refund, replacement, decline, or support handoff.