Decktro safety standards

Listing standards

• Use photos of the exact item. For raw cards, show front, back, corners, edges, and any surface flaws. For slabs, show the label and slab condition. For sealed product, show seals, corners, and any dents or tears.
• Condition must match the item in hand. Disclose whitening, scratches, bends, dents, creases, surface marks, print lines, centering issues, smoke odor, water damage, or reseal concerns.
• Do not list counterfeit, proxy, stolen, altered, resealed, or intentionally misleading items.

Safe deal flow

• Keep payment inside Decktro checkout for marketplace purchases.
• Keep offer and trade terms in Decktro messages so both sides have a shared record.
• Do not ship Trade Hub items until both sides have saved complete addresses on the trade page.
• Add tracking as soon as a package ships and confirm receipt only after inspection.

When to report

• Counterfeit, fake, altered, resealed, or stolen item concerns.
• Misleading condition, missing damage, wrong photos, or wrong grade details.
• Spam, harassment, off-platform payment pressure, or suspicious account behavior.
• Missing shipment, damaged delivery, or unresolved order support issue.

Use the report action on listings and profiles, or use the order support tools when the problem is tied to a paid order.