Decktro marketplace rules

Seller standards

• Use real photos of the exact card or sealed product being listed. Include front and back photos, plus close-ups for visible flaws, slabs, high-value cards, and sealed product edges.
• Describe condition honestly. Raw cards should call out whitening, scratches, dents, bends, surface wear, print lines, and centering concerns. Graded cards should list the grading company, score, and visible label details.
• Ship confirmed marketplace orders within 3 business days unless the listing clearly disclosed a different handling time. Add carrier and tracking as soon as the package goes out.
• Package cards securely with sleeve, top loader or card saver, team bag, rigid protection, and tracking appropriate for the value.
• Keep issue communication on Decktro. If a buyer reports damage, missing delivery, counterfeit concerns, or a condition mismatch, respond from the order page with a clear next step.

Buyer expectations

• Review the title, photos, grade, raw-card condition, shipping note, and seller profile before checkout or trade acceptance.
• Use Decktro checkout for marketplace purchases so payment, shipping, tracking, and support records stay attached to the order.
• Open order issues promptly when a card arrives damaged, does not match the listing, appears counterfeit, or has not arrived after tracking stalls.
• Confirm receipt only after the card or sealed product is physically in hand and inspected.

Trades and offers

Trade Hub deals are swaps between users. When both sides accept a trade, each person should enter accurate shipping details, wait until both addresses are saved, add tracking after shipment, and confirm receipt only after inspecting the delivered card or sealed product.

Offer messages should stay on Decktro so both sides can see the same agreement history. Do not pressure another user to move payment, trade terms, or support conversations off-platform after a deal starts here.

Issues and moderation

Refund and dispute requests should start from the order page. Sellers can approve, decline, or resolve requests, and Decktro admins may review reports or order issues when platform safety, counterfeit claims, delivery problems, or abuse are involved.

Decktro can remove listings, offers, messages, reports, reviews, or accounts that misrepresent items, spam other users, attempt to bypass platform safeguards, sell counterfeit or stolen goods, or abuse support and moderation tools.